Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
Powerful tool but beware of customer service
Outreach for Mass Prospecting.
A must have for sales
Outreach helps enablement
Outreach is the Sales Enablement Tool that Your Sales Team Needed Yesterday
Increased Sales with Outreach
great tool for outbound sales teams
Small-Medium Businesses Beware - Outreach doesn't want your business.
Outreach for sales
A sales person's best friend!
Outreach - the gold standard of sales enablement
Outreach is the perfect sales tool!
Great tool for Sales teams looking to amplify your efforts
Outreach is a best in class sales automation/cadence tool
Outreach is the bomb-diggity
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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28 people also want pricing
Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Outreach?
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(844)Community Insights
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(1-25 of 134)Powerful tool but beware of customer service
- Task automation
- Task reminders
- Automating messaging
- Keeping track of prospects
- Customer support
- Clunky UI
Outreach for Mass Prospecting.
- Sequence - Automatic emails that add names, companies, and other embedded data.
- Prospecting - Allows reports from Salesforce to be uploaded.
- Sometimes sequences have technical errors and do not end prospects when they reply.
- If you mess up data in Outreach, it will rewrite the data to Salesforce and can hurt company data integrity.
Outreach helps enablement
- captures conversations
- helps prioritize your day
- keeps track of the prospects engagement
- it can be difficult to adjust if you want to prioritize things differently than the software
- some of the graphs can be difficult to understand
- the integration with SalesForce can be clunky sometimes
Increased Sales with Outreach
- Sequence
- Mass emails
- Great Statistics
- Increase the mass email from 1500 per day to unlimited per user
great tool for outbound sales teams
- cold call organization
- sequencing
- sales follow up
- local dialer capability
- allow people to be in more than one cadence
- better tracking of "hot contacts"
- better home page organization
Outreach for sales
- Keep your mail and phone schedules regulated and consistent, nothing falls through the cracks
- Automating touches to maximize your ability to connect with prospects
- Tracking touches, opens, links clicked, etc so you can focus on engaged prospects
- Integration with Salesforce so all touches are logged in system of record
- So many capabilities that it's easy to be overwhelmed when first introduced to it
- Falling behind feels like a death sentence -- all the sudden you have 100s of tasks to catch up on
- Expensive
A sales person's best friend!
- Tracks open rate
- Sends follow up emails based on if the email was opened or not
- Analytics
- I would like more reporting
Outreach - the gold standard of sales enablement
- Easy to build sequences.
- Great integration with LinkedIn Sales Navigator and their phone dialer.
- Calendar sync.
- Comparing statics between subject lines and sequences.
- Increase speed on analytics reporting.
- Enable automatically skipping steps on sequences that have been bottlenecked at their manual step.
Outreach is the perfect sales tool!
- Sequences for specific campaigns
- Templates for any replies that you find yourself giving over and over again
- Meeting times and automation so you can close more deals
- Snippets to include bite-size value props for any reply
- Outreach recording Kaia tool can be improved
- Overall more examples in place for fresh sequences
- Undo send button is greatly needed!
Great tool for Sales teams looking to amplify your efforts
- Customizable content variables.
- Easy to import contact data and connect with other platforms.
- Monitoring and Analyzing results of campaigns.
- It would be great if they had the contact data/lead data in Outreach.
- Would love to see a recommendation engine for new content/language that converts.
- Recommendations on Geographic language variables that work better in certain cities/states.
- If an email bounces, recommend the correct email.
Outreach will 4-5x your sales outreach productivity
- Outbound sales task flow management
- Cold email personalization at scale
- Streamlining sales processes
- Email warm up services
- Team collaboration
One stop shop Tool
- Phone Calls
- Tasks
- Opportunity Check Up
- Delegation
- Emails
- Bulk Emails
- Prospecting
- Color use
- UI
- Prospect / Account details
- In - app research
Helps us make more sales!
- Automated sales flow emails
- Organization of contacts and propsects
- Prospect to sales management all in one place
- There are some features that require an upcharge
- I wish the Chrome extension and gmail integration worked better
- I would have liked a better onboarding program
Great for messaging visibility
- Visibility into messaging efficacy - we can clearly see bounce rates, reply rates, etc with this tool
- Consistent messaging - the team is able to craft specific sequence messages that is used across the team, ensuring that our communications stay on-brand and highlight agreed-upon points for the message receiver.
- Integration with Salesforce - whether through a trigger or direct updates, specific actions in Outreach are synced seamlessly with our CRM, allowing us to continue to use Salesforce as our source of truth for cross-functional performance metrics.
- Triggers can be a little tricky to figure out - some limitations are not intuitive
- User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.
Best Tool for Sales Professionals!
- Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
- Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
- Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
- The window that pops up on the right hand side when I go to send an email is too small. I would like to expand it but it can only increase in size so much.
- At times, my Outreach phone has trouble connecting to my work phone. I don't know if it is a problem on my end, but the connection is a few seconds delayed which creates some confusion.
- Sequence tracking
- Email/Inbox integration
- Salesforce integration
- Workflow functionality.
- Ease of use to learn backend.
Outreach for the WIN!
- Easy sequencing leading to more self-sourced leads
- Easily syncs information and call activity back to Salesforce for manager visibility
- Ability to import leads on a daily basis within active sequences to continue to improve upon outbound numbers
- Creative idea: Much like some vendors have a mini-dialer within Salesforce, it would be interesting to see how Outreach could do something similar to keep everything within one window instead of multiple open tabs
Outreach is the best outbound hub for SDR teams
- Sequences--easy to create (time consuming, though)
- Snippets and templates are easy to create and use
- Dialing through outreach is quick and easy
- Tasks are organized in a way that makes them easy to stay on top of
- There could be a better way to filter out irrelevant prospects that end up in there
- I would like better notifications to prevent too many emails from going out at the same time
- A better way to handle failed email sends--better notifications and suggestions on how to fix
Outreach is less suited for marketing teams wanting to do mass email touches. It is more geared toward smaller batches and more personalization.
Outreach - great prospecting tool for sales development
- Scheduled customer outreach cadences.
- Integrates well with Salesforce.
- Easy to log activities.
- Solid metric tracking.
- Focus on quantity over quality.
- Best for sales development and not strategic use case.
Steroids for SDR teams
- As an AE I loved the ability to make a call in Outreach and then have a few options for next step pop up that I can easily click on. This will generate a task for me or Outreach to to complete at some later date. This is better than me having to come up with my own next step.
- For the SDR's- this is like giving them steroids. Outreach gives them automation for some leads which gives them more time to focus on the engaged ones.
- As an AE I love setting up sequences but also love how the system knows when to stop them when a prospect calls or emails back. This helps the AEs and SDRs immensely.
- The only negative(That I've been told they know and are working on) is the reporting for the SDR team. As they used Outreach the most seeing data is more important. Some information that would have helped the SDR team out was missing or incomplete. As I said above Outreach has said they planned on updating them.
Driving Productivity
- Consistent messaging.
- Prospecting.
- Reporting.
- Salesforce integration.
- Prospect migration.
- Prospect activity detail.
Didn't live up to the hype
- Reminders of when tasks are due/being able to prioritize tasks on the home page
- Metrics for managers
- Account pages to be able to see all activity for contacts from the same account on one page
- Ability to sort tasks based on time zone would be a game-changer
- Better functionality for bulk uploading contacts
- Interface could be more user-friendly
Outreach Review
- tracks emails
- allows me to see who had opened / viewed an email (and how many times)
- allows me to reach out to multiple people at once with a series of emails that will be sent over a specified period of time
Outreach is definitely solid and useful
- The integration of syncing to my gmail is great
- Any other product integration like how it syncs with our Salesforce as well is super helpful
- Overall, it's UI is pretty intuitive
- It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time
Perfect email automation for sales development
- Integrate with your own email server. The main reason why we switched email automation is because of deliverability. Outreach sends emails from your own email server, that with branded tracking URLs emails, are less likely to end up in spam folders or being flagged as "marketing." Looks like if you send an email via Outlook.
- Robust solution. Functionalities work great without technical issues.
- Integrations are a big plus. Works well with Salesforce and even Drift.
- No subject line switching within a sequence. It's either a thread with "Re: [..]" or new emails.